Refund Policy

A legal disclaimer
 

Last updated: 27 August 2025

At The Nags Head, we aim to provide memorable experiences and top-notch service. We understand that plans can change, and we’ve crafted this refund policy to be fair to both our guests and our team.
 

1. Event Tickets & Prepaid Bookings

• 🎟️ Cancellations made 72 hours or more in advance of the event or booking date are eligible for a full refund.

• ⏳ Cancellations made within 72 hours may be eligible for a partial refund or credit, at our discretion.

• ❌ No-shows or same-day cancellations are non-refundable.

If an event is cancelled by The Nags Head due to unforeseen circumstances, guests will receive a full refund or the option to transfer their booking to a future date.
 

2. Merchandise

• 🛍️ Refunds or exchanges are accepted within 14 days of purchase, provided items are unused, in original condition, and accompanied by proof of purchase.

• 🎁 Items purchased as part of a promotion or bundle may be subject to specific terms, which will be clearly stated at the time of sale.

• 🚫 We do not offer refunds on perishable goods, gift cards, or custom-made items unless faulty.
   

3. Private Hire & Group Bookings

• 🥂 A deposit may be required to secure private hire or large group bookings.

• 🔁 Deposits are refundable if cancelled at least 14 days in advance.

• 📅 Cancellations made within 14 days may result in forfeiture of the deposit, unless otherwise agreed.
   

4. How to Request a Refund

To request a refund, please contact us at info.nagsheadheworth@gmail.com with your booking reference or proof of purchase. We aim to respond within 48 hours and process eligible refunds within 5–10 business days.
 

5. Exceptions & Discretion

We reserve the right to make exceptions or offer goodwill credits in special circumstances. Our goal is always to treat our guests with fairness and respect.