Hospitality Veteran, Keeper of the Good Stuff & Relentless Detail‑Tamer - With years of hospitality under his belt, Ryan’s the steady hand behind the bar and the calm in the chaos — unless there’s a wrestling match on, in which case all bets are off. Known for his love of a good whiskey or bourbon, he’s the man to ask if you want a pour that’s just right and a story to go with it.

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He might come across as a bit moody at first (it’s just his resting “thinking about the stock order” face), but anyone who knows him will tell you he’d drop everything to help a mate, a regular, or even a stranger in need. Ryan’s the kind of guy who’ll fix the wobbly table, cover your shift, and still make sure your pint’s topped up before you’ve even asked.

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He’s also famously meticulous — some might call it OCD, he calls it standards. From spotless glassware to perfectly aligned picture frames, Ryan believes the little details are what make people feel welcome and cared for. If something’s out of place, he’ll spot it before anyone else, and probably fix it before you’ve even noticed. That same precision runs through his creative work, giving The Nags Head its polished‑but‑authentic charm.

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Fun Fact: Once tried to watch WrestleMania on his phone during a busy shift — still managed to serve every drink perfectly, without missing a single suplex.

Creative Spark, Chief Dog Cuddler & Resident Free Spirit -

Ellie’s the heart‑on‑her‑sleeve creative who can turn the simplest idea into something beautiful — whether it’s dressing the pub for quiz night, dreaming up a new cocktail garnish, or sketching a doodle that somehow ends up on the specials board. She’s got a soft spot the size of Yorkshire for dogs, so don’t be surprised if she vanishes mid‑shift to greet a four‑legged visitor (and yes, she knows all their names).

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Her caring nature means she’s always looking out for the team and our regulars… though her attention span has been known to wander, especially if Sam’s around with one of his epic tangents. But when it counts, Ellie’s focus snaps into place, and her creativity and kindness shine through in everything she does.

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Spiritual Side: Ellie’s our resident good‑vibes generator — the one who’ll light a candle in the quiet corner before a big night, talk about moon phases while polishing glasses, or slip you a crystal “for luck” before your shift. She’s also convinced The Nags Head has a friendly ghost or two, and swears she’s felt a cold breeze or heard footsteps when no one’s there. Whether it’s the old building’s charm or something more, she treats our spectral guests with the same warmth she gives everyone else.

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Fun Fact: Once started painting a sign for the beer garden, got chatting with Sam about medieval castles, and somehow ended up designing a pub treasure map instead.

Resident Historian, All-Round Good Egg & Keeper of the Longest Last Orders -

Sam’s the kind of bloke who can tell you the entire backstory of the Battle of Hastings while simultaneously trying to beat his high score on his favourite game — and somehow still remember your drink order… most of the time.

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(If it’s a little heavy on the lemonade, just smile and know it’s part of the charm.)

With a mind that races faster than a pub quiz buzzer, Sam’s conversations can take you from medieval kings to the best gaming strategies in the blink of an eye. But when it matters — whether it’s a busy Friday night or a last-minute event setup — Sam’s rock-solid dependability kicks in, and he’s the teammate you want in your corner.

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A true ale aficionado, he treats every pint like a work of art — from the perfect pour to the first sip — and he’s always on the lookout for the next great brew to share with the regulars.

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Once the music’s going and the glasses are clinking, Sam’s in his element… and he’s the last person you’ll see suggesting it’s time to call it a night. For him, the best parties are the ones that spill into stories you’ll still be telling years later.

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Fun Fact: Once started explaining the history of York to a customer and ended up with a small crowd, a round of applause, and three new regulars.

Floor Queen, Charm Offensive & Secret Softie -

Scarlett’s got floor service down to an art form — the kind that makes customers feel like VIPs and somehow ends with them ordering “just one more” (and tipping generously while they’re at it). Think Love Island confidence meets pub‑floor hustle: she glides between tables with a smile that could melt the frostiest lager glass.

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Underneath that polished charm, though, she’s a little on the shy side — which only makes her warmth feel more genuine. She’s the first to check if you’re enjoying your pint, the last to let an empty glass linger, and the one who somehow remembers everyone’s “usual” after meeting them once.

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When the rush eases, you’ll probably spot her locked in a not‑so‑serious “battle” with Ryan — a bit of playful shoving, the occasional cheeky jab — all part of the team banter that keeps The Nags Head buzzing. When she’s not behind the bar, she’s often booking her next trip to Greece (her ultimate happy place) or hitting the books, somehow juggling university life with pulling pints like a pro.

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Fun Fact: Once convinced a whole table to order champagne “just for a laugh”… and they ended up toasting her by the end of the night.

Bar Ninja, Floor Whisperer & Fleetwood Mac Devotee -

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Kayleigh’s the one who makes it all look effortless — whether she’s pulling pints during a packed Friday night or gliding through floor service like she’s got a sixth sense for who needs what. She’s calm under pressure, sharp on the details, and somehow always two steps ahead of the chaos.

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She’s got music in her bones — Fleetwood Mac on repeat, always — and if you catch her humming “Dreams” while restocking the fridge, just know it’s her version of a good mood. But don’t ask her to smile. She’s not here for forced cheer; she’s here to get the job done right, and she does it with quiet confidence and zero fuss.

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Fun Fact: Once ran the entire bar solo during a power cut, kept the vibe going with candlelight, acoustic tunes, and a steady stream of perfectly poured pints.

Resident Joker, Fun Fact Machine & Reluctant Legend -

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Max brings the laughs — whether you asked for them or not. Every shift is “Fun Facts with Max,” and you never know what you’ll learn: from the mating habits of sea otters to the history of crisps, he’s got trivia for days and somehow makes it sound like stand-up.

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He’s the kind of teammate who thrives on good vibes and gentle nudges. Ellie and Ryan know exactly how to get him moving — a bit of banter, a bit of pressure — and once he’s in the zone, his customer service is top tier. Friendly, fast, and always ready with a one-liner, Max turns even the busiest shift into something fun.

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He’s got a soft spot for regulars, a sixth sense for who needs cheering up, and a habit of turning quiet corners into giggle zones. Just don’t ask him to carry anything heavy without a dramatic sigh.

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Fun Fact: Once convinced a table that he was banned from three counties for excessive charm. They believed him.

Bartender Extraordinaire, Sarcasm Specialist & Secret Softie

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Connah’s been pouring pints and cracking wise longer than most of us have been legal. He’s got the kind of experience that shows — smooth service, quick comebacks, and a sixth sense for when someone’s about to order “something fruity but not too sweet.”

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He’s the team’s resident sarcasm dealer, always ready with a dry one-liner or a raised eyebrow that says more than words ever could. But underneath the banter, he’s solid gold — especially with kids, who somehow find him hilarious despite his best efforts to act unimpressed.

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A long-time mate of Ryan’s, Connah’s part of the pub’s DNA. He’s seen it all, served through it all, and still manages to keep the bar running like clockwork (even if he pretends he’s too grumpy to care).

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Fun Fact: Once got a standing ovation from a table of toddlers for his “magic lemonade trick” — still claims it was the toughest crowd he’s ever worked.

Head Chef, Guinness Connoisseur & British Tapas Wizard

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Mike runs the kitchen like a well-oiled grill — calm, focused, and always with something sizzling. With years of hospitality under his belt, he’s got the kind of food knowledge that makes menus sing and customers come back for seconds. From Sunday roasts to small plates with big personality, Mike’s creations are all about bold flavour and proper comfort.

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He’s the mastermind behind The Nags Head’s British tapas — think pub classics reimagined with flair — and he’s not afraid to experiment, especially if there’s a Guinness in hand and good music playing. His plating is precise, his portions generous, and his standards high.

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Whether he’s prepping for a packed evening or quietly perfecting a new dish before service, Mike brings a steady hand and a chef’s instinct to every shift. Just don’t ask him to rush — good food takes time, and he’s got the patience to prove it.

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Fun Fact: Once built an entire tasting menu inspired by his favourite pub snacks. It was weirdly brilliant — and sold out in two nights.

Feline Ambassadors & Mood Boost Specialists -

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Every good pub needs a couple of characters who don’t pull pints but still keep the place running — and at The Nags Head, that’s Seaweed and Bibi.

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Seaweed is our fearless moth-busting machine, always on patrol and occasionally on a mission to chase poor Bibi from one end of the pub to the other. He’s curious, confident, and convinced she’s the real manager around here.

Bibi, on the other hand, is our gentle soul — a little shy, with the most adorably concerned expression you’ve ever seen. She prefers quiet corners, soft head scratches, and watching the world go by from a safe perch.

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Despite their differences, both have a knack for knowing when someone needs a bit of extra love. Feeling low? You might just find Seaweed curling up beside you or Bibi offering a cautious but heartfelt nuzzle. Around here, they’re more than pets — they’re part of the welcome.

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Fun Fact: Seaweed once caught a moth mid-air during quiz night without spilling a single pint. Bibi… supervised.